Reference

Terms That Govern Your pok999 Account

These terms set out how your pok999 account works — what you agree to when you register, how deposits and withdrawals are handled, and what happens if something goes wrong. Access and eligibility depend on your local law and the region you are in.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal and verification conditionsAccount suspension policyApplicable law and jurisdiction
pok999 Terms That Govern Your pok999 Account
HOW WE OPERATE

Security, Verification and Account Integrity

These terms are backed by platform practices that keep your account secure and your funds traceable. Here is what that means in practice for your account.

Identity Verification

Before your first withdrawal is processed, we verify your name and wallet ownership. This links your bKash, Nagad, or Rocket number to your registered account and prevents unauthorised withdrawals.

Account Security

Each login is protected by a one-time code sent to your registered mobile number. If you did not request a login, contact support immediately and we will lock the account while we investigate.

Transaction Records

Every deposit and withdrawal through bKash, Nagad, or Rocket is logged against your account. You can review your transaction history in the account wallet tab at any time.

Term Updates and Notice

When we change these terms, we post the updated version here and note the revision date at the top of the page. Major changes that affect your account rights will also be flagged in your account inbox.

CONTACT PATHS

How to Reach Us About These Terms

Questions about what these terms mean for your account? Our support team handles account-related queries including wallet disputes, identity verification holds, and term clarifications. Reach us through any of the channels below and we will get back to you.

Live Chat Start a chat from your account dashboard. Our team handles term queries, wallet disputes, and account verification questions through this channel.
Email Support Send a detailed message if your query involves documents or account history. Email is the right path for formal term-related complaints or withdrawal disputes.
Account Help Centre The Help Centre in your account lists step-by-step answers for common term questions — bKash Deposit references, withdrawal holds, and account verification steps.

Common Questions About These Terms

The questions below come up most often when players in Dhaka and elsewhere check what these terms mean for their accounts. Read through before contacting support — most answers are here.

These terms apply to any account opened on pok999. Whether they cover you fully depends on your local law and the eligible regions for your area — access is subject to local regulation.

We return withdrawals to the same wallet used for your deposit where that is possible. If a switch is needed, contact support before requesting the withdrawal so we can verify the change.

We can suspend an account immediately if we detect fraud, false registration details, or a security risk. In those cases notice is not possible, but we will contact you through your registered number once the hold is placed.

The revision date at the top of this page changes whenever we update the terms. Significant changes that affect account rights are also sent to your account inbox so you are not caught off guard.

Stop using your account and contact support to raise a formal complaint. We will review your concern. Continued use of your account is taken as acceptance of the current terms as published here.

Limits are set at the account level and are visible in your wallet tab. Your bKash, Nagad, or Rocket provider may also apply their own daily limits — both sets of limits apply to every transaction.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.